Refund policy

🩺 Our Commitment

We want you to absolutely love your Nurse Nova order. If you’re not 100% satisfied, we’re here to help — always with a focus on keeping things fair and easy.

We’re real people behind this brand — nurses, moms, and caregivers who know life can be unpredictable. If something isn’t right, reach out. We’ll do our best to make it right and make your day better. ❤️

How It Works

Within 7 Days of Delivery
You can return or exchange your items within 7 days of receiving them. A $10 return shipping fee will apply for refunds, while exchanges ship for free.
Additional Return Requests
Please note: For second return requests related to the same order (e.g., returning a previously exchanged item), customers are responsible for the return shipping fee. A flat fee of $10 USD must be paid when submitting the second return request.
After 7 Days (Up to 30 Days)
We cannot accept returns after 7 days. However, you’re welcome to exchange your shoes (in new, unworn condition with original packaging) within 30 days of delivery. Exchanges ship free.
Final Sale Items
Items marked as final sale cannot be returned or exchanged.

Final Note
We do not refund the shipping fee, ship aid, shipping protection and tax.

Feedback is always appreciated, it helps us improve. Reach out to us today!

Eligibility

- Items must be in new, unworn condition, with original packaging
- Returns are only available within 7 days of delivery
- Exchanges are available within 30 days of delivery
- No returns or exchanges will be accepted after 30 days
- Final sale items are not eligible for returns or exchanges

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email support@nursenova.co within 30 days of delivery. We’ll make it right, and there will be no return shipping fee in these cases.

How to Start a Return or Exchange

just email us at support@nursenova.co with your order number, a photo of your product (s) and the reason for your return, and our team will be happy to help.

Cancellation Policy

We kindly ask that you review your order carefully before completing your purchase, as we do not accept cancellations once an order has been placed. This policy helps us ensure timely processing and maintain the quality of our service. Thank you for your understanding.

CUSTOMER EMAIL: support@nursenova.co

BUSINESS ADDRESS: NURSE NOVA 3680 Wilshire Blvd Ste P04 - 1615 Los Angeles, CA 90010 United States

CUSTOMER SERVICE NUMBER: +1 213 237 1552

Updated:
October 7, 2025 | 8:47a CST
October 14, 2025 | 7:26p CST